This Privacy Policy explains what personal data 398win collects, why we collect it, how it is used and stored, and what rights you have over your own information. We've written it in plain language so it's actually useful to read.
A plain-language summary of how your data is handled. The full policy below has the complete detail.
398win collects your name, contact details and payment information during registration and transactions. We don't collect data that isn't necessary to operate the platform or verify your identity.
When you pay via JazzCash or Easypaisa, your MPIN is entered within the wallet's own secure channel. 398win never sees, stores or transmits your payment PINs at any point during the transaction.
398win does not sell, rent or trade your personal data to third-party marketing companies. Your information stays within the platform and its direct service providers, full stop.
We use cookies to keep you logged in, remember your preferences and understand how the platform is being used so we can improve it. You can control cookies through your browser settings.
You have the right to request a copy of the personal data we hold about you. You can also request correction of inaccurate data or ask for deletion, subject to legal retention obligations.
All data transmissions on 398win are encrypted using SSL/TLS. Account passwords are stored using one-way hashing. We regularly review access controls and security measures across the platform.
Who This Policy Applies To
This Privacy Policy applies to all visitors and registered users of 398win, including the website at 398win.pro and the 398win Android application. By registering an account or using the platform, you confirm that you have read and understood this policy. If you have questions, our support team is available 24/7 via live chat.
398win takes privacy seriously. The platform is built for Pakistani players, and we understand that trust goes beyond fast deposits and good cricket odds — it also means being transparent about how your personal information is handled.
This policy sets out what data we collect when you register, deposit, play or interact with 398win, why we collect it, how long we keep it and what controls you have over it. We've written this in plain English rather than legal boilerplate because we think that's actually more useful.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, which together make up the full agreement between you and 398win.
398win collects personal data in two main ways — information you provide directly and information generated automatically through your use of the platform.
Information you provide directly:
Information collected automatically:
We don't collect more than we need. 398win does not collect your social media profiles, contact lists, call history or any data not directly relevant to running your account on the platform.
The data 398win collects is used for the following purposes. We do not use your data for anything outside this list without notifying you first.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, mobile number, date of birth |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Identity verification | Name, date of birth, CNIC (if requested) |
| Fraud prevention and account security | IP address, device data, activity logs |
| Customer support | Account data, chat/email communications |
| Platform improvement | Aggregated, anonymised usage data |
| Responsible gaming tools | Deposit activity, session data |
| Promotional communications (opt-in only) | Mobile number, account preferences |
If you have opted in to promotional notifications, 398win may send you information about bonuses, new games or PSL betting markets. You can opt out at any time through your account notification settings or by contacting support.
All financial transactions on 398win — deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and withdrawals to your registered payment method — are processed in PKR through encrypted payment channels.
Important: 398win will never ask you for your JazzCash MPIN, Easypaisa PIN, bank password or full card number through support chat, email or any other channel. If you receive such a request claiming to be from 398win, it is not genuine — contact us immediately.
398win does not sell, rent or trade your personal data to third parties. Your data may be shared with trusted service providers that help operate the platform, but only to the extent necessary for those services and under strict data processing agreements.
Who your data may be shared with:
No personal data is shared with third-party advertisers, data brokers or marketing companies. 398win does not use your data to build advertising profiles or sell targeting data.
In circumstances where 398win is required by law or a competent authority to disclose account or transaction data, we will comply with that legal obligation. Where permitted, we will notify the affected account holder.
398win uses cookies and similar technologies to provide a functional, personalised and secure experience. Here's what each type does:
You can control or disable cookies through your browser settings. However, disabling session cookies will prevent you from staying logged in to your account, which will significantly limit your ability to use the platform.
No cross-site tracking. 398win does not use cookies to track your activity on other websites or build a browsing profile of you outside of the 398win platform.
398win retains your personal data for as long as your account is active and for a period thereafter as required for fraud prevention, dispute resolution and legal compliance. The general retention periods are as follows:
When data is no longer required and retention periods have passed, it is securely deleted or anonymised so it can no longer be linked back to you.
398win implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure.
While 398win takes all reasonable steps to protect your data, no online system is completely immune to security risks. You also have a role to play — use a strong, unique password for your 398win account, don't share your login credentials with anyone, and contact us immediately if you notice anything unusual on your account.
As a user of 398win, you have meaningful rights over your personal data. Here's what you can ask for and how to do it:
Request a copy of all personal data 398win holds about you. We'll provide this in a readable format, typically within a reasonable timeframe.
If any personal data we hold about you is inaccurate or outdated, you can request that we correct it. Update basic details directly through your account settings.
You can request deletion of your personal data. This is subject to legal retention requirements — for example, transaction records that must be kept for compliance reasons cannot be deleted on request.
You can object to certain uses of your data, including promotional communications. Opt out of marketing messages at any time through account settings or by contacting support.
Where technically feasible, you can request your personal data in a structured, machine-readable format so you can transfer it to another service.
In certain circumstances, you can request that we restrict processing of your data while a complaint or dispute is being resolved.
To exercise any of these rights, contact the 398win support team via live chat from within your account, or by emailing the address shown in the footer. We aim to respond to all data requests promptly.
398win is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If it is discovered that an account has been created by or on behalf of a minor, the account will be closed immediately and any balance will be returned through the original payment method where possible.
If you believe a minor is using 398win, please contact support immediately through live chat so we can investigate and take action promptly. Responsible gaming and age restriction are taken seriously on this platform.
398win may update this Privacy Policy from time to time as the platform evolves, services change or applicable standards are updated. When changes are made, the "Last updated" date at the top of this page is revised accordingly.
For material changes that significantly affect how your data is used, registered users will be notified via their account email or an in-platform notification before the change takes effect. Continued use of 398win after a policy update constitutes acceptance of the revised policy.
We recommend checking this page periodically. If you disagree with a change, you can close your account and request data deletion through support.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, the quickest route is live chat support — available 24/7 from within your logged-in account. For non-urgent queries you can also write to us at the email address below.
Privacy Contact
[email protected] — please use the subject line "Privacy Request" so the message is routed to the right team. Include your registered mobile number so we can locate your account. Response time for email is typically within 24 hours; live chat is real-time.